. Support Services

Support Services

What's the point in leaving a voice mail when your production line is down?

Tech Support

Available Monday - Friday
8:00am - 5:00pm PT

  • Technical Support Engineer Brian Meinz Brian joined EandM in 2007 and our tech support team in 2008. He enjoys the challenges and rewards of a constant learning curve environment. Outside of the office, Brian likes camping, backpacking, and attempting to play guitar. CONTACT
  • Technical Support Engineer Jason Brendmoen Jason (Jay) joined our award winning Tech Support team in 2018 after almost 20 years in the telecommunications industry, working from tech support to marketing and sales. Outside of work he enjoys traveling or relaxing while creating the newest batch of home brew beer with his son and friends. CONTACT
  • Technical Support Engineer Steven Sigley Steven started at EandM in 2022. He enjoys solving problems and learning about the many ways our customers automate their operations. Outside of work, Steven enjoys cooking new foods and playing Dungeons and Dragons with his wife and friends. CONTACT
  • Russell Hong Technical Support Engineer Russell Hong Russell has been a part of EandM since 2022. Outside of work he enjoys watching movies, discovering new restaurants, trying different craft beers, and spending time with family and friends. CONTACT
  • David Plesset Technical Support Engineer David Plesset David joined our team in 2021 after 12 years experience working at Wonderware and Foxboro (to name a few). His hobbies include clock and watch repair. He has 3 grown children and a grandchild born December 31st, 2022. CONTACT

EandM's world-renowned tech support is a phone call away and is offered to all of our customers for FREE.

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Sales Support

Our local and experienced team has the fastest response times on the west coast.

  • 85% of our quotes are sent within the hour!
  • If you contact us before 3:00pm and the product is in stock, you’ll have your product within two days!

You can call, fax or e-mail your orders. We acknowledge all emailed orders in minutes and you can track your purchase orders online. No need to call asking for availability or delivery information. Why wait? You need your products now!

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Training Courses

Training is vital to the smooth operation of any plant. The best way to maintain uptime is to know your automation systems and how to diagnose faults.

Check out our current class schedule with classes covering topics vital to your operation.

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Workshops

Check out our workshop calendar! During these complimentary, half-day workshops, our goal is to focus on 2-3 common but specific issues that our customers commonly face. We share how these problems are solved and always include enough time for an “ask the expert” Q&A session.

View Schedule

E-Learning

Don’t have the time to attend a class?

Watch our online video tutorials and our previously recorded webinars.