Company Policies

Company Policies

At EandM, we take great pride in the great values that we offer our customers. We work hard to ensure that our product variety, product availability, reliable delivery, and superior customer service work together to create Excellence in Automation.

We want you to feel confident working with EandM. If you have any questions regarding the policies listed below, please e-mail We're always glad to help.

Our policies include:


Content on the EandM website is for informational purposes only. Contact your EandM sales representative for verification of specifications.

All orders are subject to EandM's Sales Terms and Conditions.

The EandM logo is a trademark of EandM. Entire contents copyright © 2020 by EandM. All rights reserved. All other trademarks are the property of their respective companies.

Every effort has been made to ensure the accuracy of all information on this website. EandM makes no warranty expressed or implied with respect to the accuracy of the information, including prices, product editorials, product specifications or advertising.

All manufacturers' suggested list prices are current at the time of publication and are subject to change without notice.

Privacy Statement

EandM is firmly committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.


Information Collected to Serve You

Registration Form and Order Process
To process your order, we require your name, billing address, phone number, e-mail address, shipping address and account number or credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by e-mail and if that fails, or if time is critical, we will try to contact you by phone. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order - for example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Session ID
Upon visiting our site we will assign you a unique Session ID in the form of a "cookie." A cookie is a piece of information that a website sends to a browser. This is used to facilitate your browsing and ordering experience, to keep track of your shopping basket during your visit, help diagnose problems with our server, and administer our website. No personal information about you is contained in these cookies.

IP Address
By default all web server log files capture IP addresses. However we only use your IP address to help diagnose problems with our server and to administer our website.

Privacy of Information

EandM will not share your e-mail address or web site activity with other parties. However EandM reserves the right to share this information with third parties involved only in the processing of your orders. This may include but is not limited to credit card verification.

E-mails from EandM
EandM has found that attractive, graphics-rich e-mails are a quick, effective and low-cost way to communicate with customers and prospects about new products, price changes, and manufacturer specials.

We do not want to send e-mails to you if you would prefer not to receive them. Therefore, every e-mail provides instructions for you to unsubscribe from future e-mails. In addition, you can contact your personal account executive or e-mail to unsubscribe or change subscription preferences.

We also have administrative procedures in place to remove e-mail addresses and domains that consistently send failure messages to our e-mail servers.

Security Measures

For credit card transactions, EandM adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on EandM's web site is the safest kind of transaction possible with a credit card.

Links Beyond

We may include links on to other companies' sites. EandM is not responsible for the privacy policies and content of those sites.

Changes You Can Make

Order Information:
To make any changes to your order, please contact your local EandM office.  If you are unable to contact one of our offices, feel free to contact us via e-mail at and we will be happy to assist you.

Contact Information:
To make any changes to your account or contact information, please contact Customer Account Maintenance at 866.693.2636 or

Sales Terms & Conditions

PDF icon Download EandM Sales Terms and Conditions

Training Terms & Conditions

Cancellation Policy

Cancellations made less than 1 week prior to the start date of each enrolled class will be subject to a 50% cancellation fee for that session. Confirmed registrants who fail to attend class without prior notice will not be eligible for any refund.

EandM reserves the right to cancel class and refund tuition in full if enrollment is insufficient to hold the class. EandM is not liable for any costs other than the tuition received.

RMA Policy

PDF icon Download EandM RMA Policy (Return Materials Authorization)

Freight Policy

PDF icon Download EandM Freight Policy